Why has my subscription or purchase not been activated?

Melanin Matchmaker

Last Update 4 maanden geleden

If you have purchased a Premium Membership, Rewind Pass, Filter Pass, Worldwide Pass or Incognito Pass but it hasn't activated in your account yet, it could be for a few reasons:


1. Your purchase is still being processed by your App store.

2. Your purchase failed. This can happen for a variety of reasons (e.g. insufficient funds, a technical error etc). You can check to see if your purchase was fully processed within your purchase history.

3. Your purchase wasn't properly activated on our end.


If you've been charged and your purchase hasn't been activated in our app, please logout and then log back into the app to see if this resolves your issue. 


If this still does not resolve your issue please contact us by sending a screenshot of your receipt along with your mobile number to [email protected] If you made the purchase through Google Play or iTunes, the receipt will be in the email linked to those accounts. 

Still need help? Message Us